Terms & Conditions — Samui Zipline & Adventure
1. Participation Requirements
Age & Weight Limits
- Age: 4–70 years old (must be fully 4 years old on the activity date). Children must be accompanied by an adult.
- Weight: 20–105 kg
Health Requirements Participants must be in good physical health. The following
conditions may prevent participation:
- Pregnancy
- Heart disease, high blood pressure, or other serious medical conditions (including diabetes, epilepsy, asthma, or congenital conditions)
- Recent surgery or injury (within the past 12 months), especially involving the back, hips, legs, knees, or feet
- Severe fear of heights
- Under the influence of alcohol or drugs
- Any condition that may be aggravated by physical activity
Final Determination Final determination of fitness to participate is at the sole discretion of our safety staff, who may refuse participation before or during the activity if safety is in question
What to Wear
- Comfortable, light clothing suitable for outdoor activities
- Closed-toe shoes required (no sandals, flip-flops, or heels)
- Long hair tied back
- Remove loose jewelry and accessorie
2. Weather Conditions Policy
- Rain: All activities operate as normal in light to moderate rain; guests should arrive as scheduled. Rain is not grounds for a refund, but rescheduling is available subject to availability.
- Severe weather: In case of strong winds, storms, or unsafe conditions, we reserve the right to temporarily suspend operations until it is safe to proceed.
- By confirming a booking, guests acknowledge and accept this weather policy; all operations remain subject to on-site staff discretion
3. Cancellation Policy
- Standard cancellations: Accepted when made at least 24 hours before the scheduled activity time.
- Unintentional cancellations (e.g., accident or illness): Supporting documentation (such
as a medical certificate) must be provided for a refund. If notice is given less than 24 hours before the scheduled time, no refund will be issued under any circumstances. - No-shows: No refund is issued under any circumstances for failing to arrive at the pickup point or for not notifying us in advance.
- Changing your activity date/time: A fee of THB 300 per person applies, and the change must be requested at least 6 hours before the scheduled time.
- Third-party bookings: If tickets were purchased through a third-party distributor or agent, their cancellation policy may differ and is subject to the agent’s own terms — please contact them directly
4. Transfers & Transportatio
- Free round-trip shared transfers are included for all participating guests.
- Accompanying (non-participating) guests: THB 200 per person, round trip.
- Private round-trip transfers are available for an additional fee — request via the booking note or WhatsApp. Maximum 10 guests per vehicle.
- Lipa Noi / Taling Ngam / Na Muang / Lamai / Chaweng / Bophut / Mae Nam / Nathon /
Bang Por / Bang Makham / Khao Laem Yai: THB 1,400 per round trip - Plai Laem / Choeng Mon / Bang Rak: THB 1,600 per round trip
5. Safety & Liability
- Assumption of risk: Zipline and adventure activities carry inherent risks, including falls, collisions, equipment failure, and physical exertion. By participating, guests voluntarily accept these risks.
- Safety briefing: All participants must attend the safety briefing and follow guide instructions at all times. Failure to comply may result in removal from the activity without refund.
- Insurance: All participants are covered by our insurance policy for accidents occurring during the activity, included in the price of your booking.
6. General Terms
- Arrival: Please arrive at least 30 minutes before your scheduled time with your booking confirmation (printed or digital). Late arrival may result in reduced activity time or rescheduling.
- Photography & media: We may photograph or film activities for promotional, marketing, and safety purposes. By participating, you grant permission for such use unless you notify us in writing beforehand.
- Code of conduct: Guests must follow staff instructions, respect other participants and the environment, and avoid reckless or disruptive behavior. Violations may result in immediate removal without refund
