Booking Policy - Samui Zipline

Booking Policy — Samui Zipline & Adventure

Last updated: September 8, 2026

You can book an activity through:

Our website directly
WhatsApp / Phone: +66 83-278-5058
Email: samuizipline@hotmail.com
An authorized distributor or agent (please check cancellation terms directly with the agent, as they may differ from our policy)

We recommend booking at least 24 hours in advance to ensure availability and proper arrangement of transfers.
During festivals or public holidays, we recommend booking at least 3–7 days in advance, as time slots may fill up quickly.

To complete your booking, please provide:

Full name of each participant
Number of participants
Age and weight of each participant (to verify eligibility under our safety requirements:
age 4–70 years, weight 20–105 kg)
Preferred activity date and time
Accommodation / pick-up location for transfer service
Contact phone number and email

Your booking is confirmed once you receive written confirmation from us (by email or message) along with a booking confirmation.
Please review the details in your confirmation (date, time, pick-up point, number of participants) and let us know if anything needs correcting.
Please bring your booking confirmation (printed or digital) with you on the day of the activity.

Full payment may be made in advance, or a deposit may be required to secure your booking (depending on the booking channel).
Payment method details will be provided during the booking process

For groups of 10 or more, please contact us directly so we can arrange suitable activity slots and transfers.
Special pricing or scheduling terms may apply for group bookings.

Changing the activity date or time incurs a fee of THB 300 per person, and must be requested at least 6 hours before the scheduled time.

Cancellations are accepted when made at least 24 hours before the scheduled activity time.
For unintentional cancellations (e.g., accident or illness), supporting documentation (such as a medical certificate) must be provided for a refund. If notice is given less than 24 hours before the scheduled time, no refund will be issued under any circumstances.
No refund will be issued under any circumstances for failing to arrive at the pick-up point or for not notifying us in advance.
If tickets were purchased through an agent or distributor, the cancellation policy may differ and is subject to the agent’s own terms.
For further details, please see our Terms & Conditions.

For any questions about your booking, please contact: