Safety Policy — Samui Zipline & Adventure
Last updated: September 8, 2026
The safety of our guests and staff is our highest priority. This policy explains our safety
standards and the requirements every participant must follow.
1. Participant Eligibility
- Age: 4–70 years old (children must be accompanied by an adult)
- Weight: 20–105 kg
- Participants must be in good physical health and able to take part in physically active outdoor activities
Additional Requirements for ATV/UTV Driver
- Drivers aged 16 and above may drive.
- Drivers under 16 are subject to staff discretion and require parental consent before participating.
2. Conditions That May Prevent Participation
For your safety, the following conditions may prevent you from participating:
- Pregnancy
- Heart disease, high blood pressure, or other serious medical conditions (including diabetes, epilepsy, asthma, or congenital conditions)
- Recent surgery or injury within the past 12 months, especially involving the back, hips, legs, knees, or feet
- Severe fear of heights
- Being under the influence of alcohol or drugs
- Any other health condition that may be aggravated by physical activity
Final determination of fitness to participate is at the sole discretion of our safety staff, who may refuse participation before or during the activity if safety is in question.
3. Safety Equipment
- Zipline equipment (harnesses, helmets, locking carabiners, and braking systems) is Petzl brand, an internationally recognized safety equipment standard.
- ATV/UTV vehicles are CFMOTO brand.
- All zipline equipment and ATV/UTV vehicles undergo daily safety inspections before operations begin.
- Our staff also inspect your equipment individually before you begin each activity.
4. Safety Briefing
- All participants must attend a safety briefing before starting the activity.
- Participants must strictly follow the instructions of guides and staff throughout the activity.
- Failure to follow safety instructions may result in removal from the activity without refund.
5. What to Wear and Bring
- Comfortable, light clothing suitable for outdoor activities
- Closed-toe shoes required (no sandals, flip-flops, or heels)
- Long hair tied back
- Remove loose jewelry and accessories before the activity
6. Assumption of Risk
Zipline and adventure activities carry inherent risks, including but not limited to falls, collisions, equipment failure, and physical exertion. By participating, you acknowledge and voluntarily accept these risks
7. Insurance
All participants are covered by our insurance policy for accidents occurring during the activity, included in the price of your booking
8. Weather Conditions
- Activities operate as normal in light to moderate rain.
- In case of strong winds, storms, or unsafe weather conditions, we reserve the right to temporarily suspend operations until it is safe to proceed. All operations remain subject to on-site staff discretion
9. Code of Conduct
Participants must follow all staff instructions, respect other guests and the environment, and avoid reckless or disruptive behavior. Violations may result in immediate removal from the activity without refund
10. Contact us
If you have questions about our safety standards, please contact:
Email: samuizipline@hotmail.com
Phone / WhatsApp: +66 83-278-505
